Standard Operating Procedures

15 procedures · open one, or use Search

SOP-00

Not sure what to do?

Something has happened and you are not sure what to do? Start with what you can see. The card tells you what to do and which report to fill in.
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Prefer to be guided? Driver’s Mate asks a few questions and takes you through the right procedure step by step.

Pre-Shift

2
SOP-01

Pre-Shift: Fitness for Duty & Sign-On

Version 1.0
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SOP-02

Pre-Shift: Pre-Trip Inspection (PTI)

Version 1.0
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Depot & Yard

1
SOP-03

Depot & Yard Safety

Version 1.0
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On-Road

4
SOP-04

On-Route: Passenger Management

Version 1.0
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SOP-05

On-Route: Child & School Transport

Version 1.0
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SOP-09

Customer Service & Complaints

Version 1.0
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SOP-10

Lost Property Management

Version 1.0
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Incidents & Emergencies

3
SOP-06

Incident, Accident & Hazard Reporting

Version 1.0
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SOP-07

Emergency Response On-Road

Version 1.0
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SOP-08

Security & Counter-Terrorism

Version 1.0
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End of Shift

1
SOP-11

Post-Shift: Vehicle Handover

Version 1.0
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Conduct & Welfare

3
SOP-12

Conduct, Uniform & Behaviour

Version 1.0
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SOP-13

Health, Welfare & Returning to Work

Version 1.0
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SOP-14

Accountability & Reporting

Version 1.0
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