SOP-08 Security & Counter-Terrorism · TBS Driver Resource Hub

1 Quick reference card

This quick reference card is the short version of this SOP. It is one page of the Quick Reference Handbook, the ring of cards in the cab. If you only have 30 seconds, use the card. The full procedure starts below.

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SOP-08 Quick reference

Security &
Counter-Terrorism

See something, do this

Side A

If This Happens – Do This

1Suspicious item – hidden, wired, leaking, smells, oddly placed, or you’re just not sure: do NOT touch or move it. Keep people away. Note what and where. (Plain forgotten item? Lost property – SOP-10.)
2Call 000 if you suspect a threat. Then notify Operations.
3Suspicious behaviour: observe, don’t confront. Note who, what, where, when. Report it.
4Threat made to you: stay calm. Note the exact words and description. 000, then Operations.
5Follow police directions – including evacuation – without delay.
6Afterwards: Incident Report in Mitti before end of shift.

Never touch a suspicious item

Do not touch, move, open or cover it. Move people away and call 000.

Observe and report – never confront

Your job is information, not intervention. Someone aggressive towards you? Calm voice, distance, don’t argue – de-escalate (SOP-09).

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SOP-08 Quick reference

Security &
Counter-Terrorism

Rules, checklist & contacts

Side B

Key Rules & Thresholds

Suspicious item

Don’t Touch

Keep people away. Looks dangerous, or you’re not sure? Call 000.

Suspicious behaviour

Report

Who, what, where, when – to Operations or police.

CCTV

Always On

Never tampered with, covered or interfered with.

Unattended bus

Depot vs Road

Depot or site: doors closed, keys in, isolator off (SOP-11). Out on the road: lock it, keys with you.

Reporting a Security Concern – Note

What you saw or heard – exact words if a threat
Where – stop, route, vehicle number
When – time it started and ended
Who – description: person, clothing, bags, vehicle
Which direction they went
Passenger count on board

Contacts

Emergency000

Operations07 3733 3599

2 Purpose

This SOP tells you what to do about suspicious items, suspicious behaviour and threats – and how to keep your vehicle secure.

3 Applies To

All drivers on TBS services – TBS employees and contracted drivers alike (not the drivers of self-managed operators, who follow their own procedures) – on route and in depots. Steps marked Supervisor are performed by Operations or security.

4 Scenarios – Trigger → Action

Find the situation that matches, and do the steps in order. In every case: distance, detail, report.

AUnattended or Suspicious Item BSuspicious Behaviour CA Threat Is Made (Verbal, Phone or Written)DVehicle Security (Every Shift)ERecording Devices & Cyber Security After Any Security Event

Scenario A – Unattended or Suspicious Item

1
Driver Do not touch, move, open or cover it.
2
Driver Ask nearby passengers calmly if the item belongs to anyone.
3
Driver No owner? Move people away from the item. Stop the bus safely if in motion.
4
Driver Call 000 if you suspect a threat – describe the item, its location, and anything you saw. Then notify Operations.
5
Driver Follow directions from police and emergency services, including evacuation.

Most items are just forgotten

Most unattended items are lost property – SOP-10 · Lost Property. Treat an item as suspicious if it is hidden, oddly placed, has wires or smells, or the circumstances feel wrong. When unsure – treat it as suspicious.

Scenario B – Suspicious Behaviour

6
Driver Observe. Do not confront. Keep your distance and stay calm.
7
Driver Note the details: who (description), what they did, where, when, direction of travel.
8
Driver Report to Operations – or 000 if you believe there is immediate danger.

Aggressive, not suspicious?

A passenger who is angry, abusive or aggressive towards you is a conduct matter, not a security threat: calm voice, keep your distance, do not argue, give them a way out – SOP-09 · Aggressive or Abusive Passenger. It becomes a security matter when there is a weapon, violence, or a threat to life – then 000.

Scenario C – A Threat Is Made (Verbal, Phone or Written)

9
Driver Stay calm. Do not argue or escalate.
10
Driver Stay in the driver’s cabin – the screen or barrier is your protection, do not step out from behind it. If the person making the threat gets off the bus, close the door.
11
Driver Remember the exact words. Write them down as soon as you can, with the time and a description of the person.
12
Driver Call 000, then Operations. Follow their instructions.
13
Supervisor Start the emergency response plan, work with the police, and keep services running. Secure the CCTV footage.
14
Driver If the media approach you: say “I’m not in a position to comment” and refer them to Operations on 07 3733 3599. Never comment, speculate, or share footage.

Scenario D – Vehicle Security (Every Shift)

15
Driver Leaving the bus unattended? First ask: am I at the depot or closure site, or out on the road?
- At the depot or closure site (end of shift, or parked in the yard between runs): doors closed, not locked. Keys in the ignition. Isolator off last (SOP-11).
- Anywhere else (a layover street, a stop, a break away from the yard): engine off, lock all doors and compartments. Take the keys with you. Back on the bus? Walk through it first.

16
Driver Stepping off the bus for a moment – a phone call, warning triangles, a quick check outside? Engine off, key with you, every time, empty or full, and stay where you can see the door. A bus is never left with the engine running.
17
Driver Back from a break? Do a quick walk-through before departing: anything left behind, anything out of place.
18
Driver Vandalism or a break-in (or an attempt)? Do not disturb the scene. Notify Operations; they call the police when needed.

CCTV is a critical control

Cameras must never be covered, obstructed or damaged. Never tamper with, cover, or interfere with cameras – on any vehicle, for any reason.

Scenario E – Recording Devices & Cyber Security

19
Driver Never record passengers, colleagues or the public – no phone video, smart glasses or wearables. Photos of a scene, a hazard or a fault for a Mitti report are allowed (SOP-06).
20
Driver Protect your logins. Never share passwords. Report a suspected compromised account immediately.
21
Driver Suspicious email or message on a company device? Do not click. Report it to your supervisor or IT support.

After Any Security Event

22
Driver Complete the Incident Report in Mitti before the end of your shift (SOP-06) – even if police or Operations already know.

5 Associated Forms & Tools

Item	What it is used for
Radio / Ops line	Report all security concerns. 000 comes first when there is immediate danger.
CCTV	Puts people off and records what happened. You check it at the PTI (not covered, obstructed or damaged); Operations secure the footage after an event.
Incident Report (Mitti)	Completes the record after any security event.

Where do I find these forms?SOP-14 · The Forms and Reports – Your Shift, Start to Finish

6 Related SOPs

SOP	Title	Why it matters here
SOP-07	Emergency Response On-Road	Evacuation and emergency first actions.
SOP-10	Lost Property Management	Items that are simply left behind.
SOP-06	Incident, Accident & Hazard Reporting	The report that follows every security event.

7 Related Policies

These TBS policies are the source of this SOP. They carry the full rules and the legal detail.

Policy	What it covers
TBS Counter-Terrorism & Security Policy	Threat response, vigilance, vehicle security, CCTV, recording devices.
TBS Information Technology Policy	Passwords, cyber security, appropriate use of company systems.

§ Version Control

Version	Date	Author	Approved by	Summary of changes
1.0	8 September 2026	Buswise	TBS approved	First issue.

Driver acknowledgement of this SOP is recorded in Mitti: the combined SOP document (SOP-01 to SOP-14) is acknowledged once, at onboarding, in Mitti Training.